Legionella risk assessment in Richmond upon Thames

Updated 15 September 2026

Richmond upon Thames is a riverside town whose economy runs on visitors: Richmond Park, the theatre, the riverside pubs and the walk to Kew Gardens draw year-round crowds, and the town's hotels, restaurants and guesthouses carry the water hygiene duties that come with hospitality. The housing is some of the most expensive outside central London, Georgian and Victorian stock around the Green and the Hill, much of it divided into flats with shared tanks and long pipe runs in converted fabric. Independent schools, sports clubs along the river and the borough's many small offices and clinics make up most of the remaining workload, with few large industrial systems.

Local water supply

The mains water supplier for Richmond upon Thames is Thames Water (Thames Water website). The mains supply is treated and controlled by the supplier, so your legionella duties begin where the water enters your premises. Anything downstream of the boundary stop tap (storage tanks, calorifiers, pipework, outlets) is your responsibility.

Water in the Richmond upon Thames area is classed as Hard on the Drinking Water Inspectorate hardness scale (around 251 mg/l as CaCO₃), according to WaterGrade water quality data (single source - unverified). Harder water lays down scale inside calorifiers, cylinders, and mixing valves, and scale gives legionella a foothold while blunting temperature control, so in hard-water areas descaling and inspection belong in the written scheme of control. Check your supplier's postcode water-quality checker for the figure for your exact supply zone.

Legionnaires' disease: the national picture

UKHSA does not publish a separate surveillance figure for London, so no regional number is shown here. The most recent national figure recorded 472 confirmed cases of legionellosis across England and Wales in 2024 — the England & Wales average context, not a count for this region.

UKHSA states figures explicitly for only a handful of regions; a full region-by-region table is not published, and surveillance counts only laboratory-confirmed, reported cases, so the national total is a floor rather than the true number of infections. The full picture, with the trend since 2017, is on the Legionella Data Index. The absence of a regional figure changes nothing about your own duties: a non-domestic water system in Richmond upon Thames still needs a risk assessment, a control scheme, and the records to show the scheme is being followed.

Typical cost in Richmond upon Thames

Legionella risk assessment costs in Richmond upon Thames depend more on the water system than on the location. A rough guide:

• Small premises, mains-fed only, no storage: £150 to £250
• Typical office or shop with a hot water cylinder: £200 to £400
• Care home, hotel, or school with stored hot and cold water: £400 to £800
• Premises with a cooling tower or evaporative condenser: from £800, often much higher

Cooling towers drive the cost up because they are notifiable to the local authority under the Notification of Cooling Towers and Evaporative Condensers Regulations 1992, and they need quarterly sampling and extensive cleaning. Get a tailored estimate with our cost calculator.

Legionella enforcement in London

Prosecutions for legionella failings are usually brought under the Health and Safety at Work etc. Act 1974, whether by the HSE, a local authority, or (in Scotland) the Crown Office and Procurator Fiscal Service. No case in our tracker is recorded in Richmond upon Thames itself; the cases below are the most recent recorded elsewhere in London, shown as regional context rather than local history. They are drawn from our legionella enforcement tracker, which records each one against its primary source:

St Christopher's Hospice, 2016 (Healthcare). The Sydenham hospice failed to appoint a competent person to control legionella in its hot and cold water system. A patient died of Legionnaires' disease in August 2012 and an orderly later spent 18 days in a coma. Convicted at Southwark Crown Court in 2016 of breaching HSWA ss.2 and 3; sentenced to a two-year conditional discharge and ordered to pay £25,000 in costs. No fine was imposed. Recorded as a prosecution with a death rather than a fine.

The failings behind these cases are consistent: no suitable risk assessment, no written scheme of control, monitoring not carried out, or records that could not show the controls happened. The full dataset is on the enforcement tracker, and legionella fines and prosecutions explains how the courts approach sentencing.

Find a legionella risk assessor in Richmond upon Thames

We are building a directory of qualified water hygiene assessors in Richmond upon Thames and across the UK. In the meantime, look for assessors who:

• Work for a company registered with the Legionella Control Association (the LCA is the main UK trade body for water hygiene)
• Hold a City & Guilds or equivalent qualification in legionella risk assessment
• Can provide references from similar premises in the Richmond upon Thames area
• Will quote against a clear scope (number of outlets, inclusion of hot and cold surveys, whether sampling is included)

Legionella testing labs covering Richmond upon Thames

Routine temperature monitoring is done on site, but where your risk assessment or written scheme calls for water sampling, the samples go to a laboratory for culture. None of the UKAS-accredited laboratories in our directory is based in Richmond upon Thames itself, so the nearest UKAS-accredited labs are listed below — all accept postal samples, and posted sampling is how most premises use them:

• Feedwater Laboratories (UKAS no. 2234), turnaround ~10 days, from £82.68 per sample
• Eurofins Water Hygiene Testing UK Limited (UKAS no. 9658)
• ALS Environmental (ALS Laboratories (UK) Limited) (UKAS no. 1314)

Methods, turnaround times and published prices for the full directory are compared on the legionella testing labs page. Sampling is not a substitute for day-to-day control: a clear result records what was found at that outlet on that day, it never certifies a system as safe, and it sits alongside the routine checks in your written scheme of control, not instead of them.

Building types in Richmond upon Thames

Different building types have specific legionella considerations. Browse the guides most relevant to Richmond upon Thames premises:

• Landlords and rental properties
• Offices
• Care homes
• Hotels
• Schools
• Dental practices
• All building types